Bought a entire new $8,600 Trane AC and gas furnace system 5 years ago. Last week the refrigerant line dryer leaked on compressor unit.
Charged me $800 for labor and refrigerant to repair even though dryer "part" was covered, but charged $418 to refill refrigerant --not covered under warranty even though the defective line dryer was the cause of the lost refrigerant . Spoke to Trane customer relations.
They basically told me too bad, refrigerant is not covered under the parts warranty even though the refrigerant is part of the compressor. NO ONE should consider a Trane product with this deceptive warranty policy.
Product or Service Mentioned: Trane Air Conditioner.
Reason of review: Warranty issue.