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I installed a Trane residential HVAC system in 2012 and have had a number of problems with the unit. Recently, the igniter switch has burned out three times in the past month. No one can seem to tell me why they keep burning out and I am once again without heat. When I...
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#1413709
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Bought a new house with a Trane dual zone unit in July 2018. Turned the heat on in November 2018 and it didn't work. Dealer (Carolina Comfort) came our and said a valve failed. They said they couldn't get parts for 2 weeks and wanted to leave my family including 3...
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2.6
#1438624
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MY MOTHER-IN-LAW PURCHASED A BRAND NEW TRANE HEAT PUMP FROM LOWES AND HAD THIER INSTALLER FOREST CITY INSTALL IT. SINCE DAY ONE IT HAS NOT FUNCTIONED PROPERLY AND HER ELECTRIC BILL HAS GONE UP ALMOST $100.00 A MONTH FOR THE PAST 3 YEARS. SHE HAS HAD FOREST CITY SERVICE...
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Anonymous
THEODORE ZIOLKOWSKI

WE ARE HAVING THE EXACT SAME PROBLEM WITH MY MOTHER-IN-LAWS HEAT PUMP. [1.] LOWES SOLD HER THE WRONG UNIT FOR A HOME HER SIZE. [2.] HER OLD UNIT WAS 3.0 TONS THE ONE THEY SOLD...

1.5
I didn't like
  • Everything so far
  • Lack of honesty
  • Customer escalation team
#1416880
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Trane Heat Pumps purchased end of 2011. $22,000. Two years ago the Damper motor on my big heat pump went bad, stopped functioning. System kept saying "Relieving air". Finally dealer replaced the motor, but later he told me that HE had to pay for it out of pocket. Now...
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1.2
I liked
  • Dealer is ok
I didn't like
  • Poor quality
  • Poor quality lousy warranty lots of excuses
  • Lack of honesty
#1419467
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TRANE HEATPUMP/FURNACE IN THE WORST I'VE EVER HADE

IT HAS DUBELD MY LIGHT AND COST ME A LOT UF SLEEP.WHEN THE TEMP GO TOO AROUND 30 DEGRESE THE BLOWER NEVER SHUTS DOWN.THE TEMP STAES THE SAME AND WHEN THERE TECH COMES IT'S WARM AND HE CANT DETERMAN THR PROBLIN? feed up!
#1444323
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Trane - Non-existent customer service, Poor design , lousy documentation

I Purchased a train mini split system with remote control. The user guide is nearly worthless. Customer service is completely worthless. If you can’t effectively design a basic remote control, at least provide a guide that explains what all the damn symbols are. And since you can’t do either of those , try providing some basic tech-support
1.2
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Customer service
Ease of Use
Product or Service Quality
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Style and Design
Website
#1439148
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We only had our Trane AC system for 3 years and had to replace the evaporator coil. The evaporator coil was leaking Freon due to erosion. The part was free but it cost $1076 to replace the evaporator coil. Trane should pay for the labor also. Tranes use to be rated...
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Anonymous
bevnjohn

Same here - they need to do something about this. Horrible manufacturing that they should not be hiding behind.

Anonymous
Bob Rein

Don't feel bad you are not alone in regards to your evaporator coil problems.. We have replaced our coil a total of five times due to a leak and each time we had to pay the la...

1.8
#1356475
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We have had five new coils replaced in our Trane HVAC system. We used several different authorized installers. The part was covered but not the labor...which was approximately $1,000.00 each time. We have complete documentation. Apparently something was wrong with the...
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#1367578
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Trane dealer replaced Defective Evaporator Coil which leaking freon 3 weeks ago. I am charged for $1500. The dealer said labor is not free and he will file warranty reimbursement for hardware. However, he told me he needs to get approval from his trane sale manager for...
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1.0
I didn't like
  • Warranty service
#1361292
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Trane Slime problems
We purchased Trane Heat Pump (Model# 4TWR6042H1000AA) and Air Handler (Model# TEM6A0C42H41SA). We live in Florida and have so much slime that we have to pull from the drain line it is crazy. Here is a picture. I called our installer Del-Air and they said you say it is...
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1.0
#1278065
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