Trane

Phone staff friendly and courteous. Answered my request promptly.

Maintenance person arrived on time and fixed my problem.

Very courteous. Thanks

Mechanical failure! Blower motor replacement, low pressure or no pressure causing auxiliary heat to turn on making electrical bills skyrocket!

Evaporator bad needs replacement? Under factory warranty but labor costs is as much as the part itself?

Cant afford to repair or replace!! This is a split system heat pump 4 ton unit!

I had to call and call several different numbers before getting to someone who could connect me to tech support. The.

They told me approximately 1 hour wait. After 2 hours I left with no call back.

Installed a new Trane furnace and AC. The furnace blower motor is very loud and vibrating a lot.

I can hear the don don sound everywhere inside the house. Trane would not allow to replace it under warranty as they said it has to be visually damaged in order for warranty.

I think the item is definitely defective and should be covered under warranty. Otherwise, why the loud voice?

Customer service representative was awesome. Never should have had to make a call in the first place had my unit been made right to begin with.

Your machine had a manufacturing defect and Im responsible for paying to have it fixed, thats not why I spent thousands more for a Trane unit. Very disappointing

Very poor customer service. How long does it take to ship one part?

I'm still waiting on the part. We just had a very, very hot month and with no air

I don't see how your customer support and tech support has no idea what oil is shipped in a new replacement compressor. I assumed it was mineral and replaced it with poe. A better lubricant for any refrigerant

This unit was bought new four years ago in that time ii have had to pay for service calls to replace 3 compressors and my power bill increase by 3x. Now its still not repaired and trade told the service company that they are not going to replace anything else even though there is a 10 year parts warranty

Agent Sherri was great, professional, friendly , efficient. I needed to pair my new device to Trane thermostat. Sherri walked me through the process quickly and thoroughly with patience.

We recently purchased a whole new heating/ac system because our Trane system -- which was only about 3 years old -- kept needing thousands of dollars of repairs. It became much more cost-effective for us to simply replace the Trane with a more reliable system.

Ruud and Amana, to name two options, offered better performance.

Also, be aware that repairing your Trane often means a long wait for parts. Honestly, we are disgusted with Trane.

Ordered part 10 days ago, supposed to be here 3 to 5 days. Then another 2 to 3 days, now found out that part never left Trane to be shipped to me the little company.

I'm not one of their big companies who get their parts in bulk. How ridiculous

The unit this came out of was $8175.00 installed 9/2022. Today the coil had to be replaced because of either build quality or materials quality. See photo.

I purchased a new a/c unit in 2022. It came with a 10 year warranty.

In 2024 the outer coil started leaking and needed to be replaced.

Trane says the part won't be available for 5-7 weeks. WEEKS.

As of 7-31-2024 I am on day 11 of no a/c in 110+ degree temperatures.

Trane customer service is incredibly slow to respond and so far has been completely unhelpful.

I own heat pumps from Florida Heat Pumps (GSHP, 16 years now, no failures); Bryant (ASHP, 10 years, had a temp sensor failure after ~8 years), Mitsubishi (ASHP, 5 years, no failures), and Trane (XV18 ASHP, less than 4 years, two failures). It hasn't been difficult to stop this Trane.

Worse yet, the only local Trane dealer charges $350 per hour to fix it, and the latest repair was delayed for weeks while the new part sat in their shop until I loudly complained. The only reason to give them any stars was that the initial install was very quick and done well.